What to consider when choosing an application management provider? - Expert view

At the interface between consulting & system integration (C&SI) and operations, successful providers of application management must be equally well positioned in both camps: The operational aspect of application management (“maintenance”) makes particular demands on efficiency and quality of service provision. On the other hand, the C&SI aspect of application management (transition & transformation, “further development”) requires in-depth business process, technology and applications know-how. And given the ongoing trend towards cloud and digital transformation, and in its wake towards concepts such as DevOps, transformational competencies are expected to increase in importance.

The decision-making process for the most suitable services partner can be complex. The following “checklist” is based on the criteria PAC usually considers in the PAC RADARs, which are intended to guide you through the decision-making process.


 
Niveau d'Expert View : Operational
 
Secteurs concernés : All
 
Catégories : Application Management
 
Degré d'urgence de s'y intéresser : 5 *